Delivery Terms

COVID-19: We apologize ahead of time for any issues related to processing your orders and shipping delays. Due to the pandemic, we will be making some changes to our processing times and shipping services.

Items marked with a (*) will be relevant to current events. For more information on shipping during the pandemic, please refer to this page.

Shipping Information

Processing Times

All orders will be packed and dropped off for shipping every Thursday or Friday. Delays may occur during sales, shop updates, holidays or events such as packing huge orders for Kickstarter projects. We’re a small business run by one person, but we’ll try our very best to get your orders out in a timely manner.

Delivery Times & Costs

We use Auspost and Sendle to deliver our orders. For more details about cost and delivery times, please read further.

Domestic Delivery
Your order will be shipped by AusPost (without tracking) and will arrive within 6-10 business days depending on your location. Shipping costs $2.20 AUD for all orders.

International Delivery
Your order will be shipped from Australia by AusPost (without tracking) then handled by the default mail courier in your country. Deliveries usually take 10-30 business days (up to 3 months*) to arrive, depending on customs. Shipping costs between $3.40 ~ $8.30 AUD.

Courier / Tracking Included
For faster deliveries, your order will be shipped by Sendle. Australian deliveries will arrive within 2-6 business days for $7 AUD. International deliveries will arrive within 4-15 business days (up to 1 month*) for $13.50 USD.

Reduced International Shipping For Paper Goods

Due to recent regulations made by our Postal Services, we will no longer be offering economy lettermail to ship out non-paper items such as enamel pins. Non-paper items will now be shipped by parcel tracking for $13.50 USD.

We will however, continue to offer snail mail services to reduce shipping costs for stickers and art prints. Lettermail costs $3.40 ~ $8.30 AUD and will take 10-30 business days (up to 3 months*) to arrive.

Fulfilling Orders

Pre-Ordered Items

Please note that all orders placed on items marked as “Preorder” will be on hold (production generally takes more than 4-6 weeks). Under unforeseen circumstances with production, typically for pins, I cannot guarantee that all products will be made on time. If you wish to receive stocked items faster, please make a separate order for those.

Combined Orders

If you’ve placed multiple orders, we can partially refund the shipping costs (depending on the overall weight of your orders). Please get in touch with us here or through email.

Shipping Issues

Missing Parcels, Delays

Lettermail
Unfortunately, this is out of our hands as we are not liable for parcels not arriving on time or have gone missing. Since there is no way of tracking your mail, we are unable to fully refund it. It is at the buyer’s own risk when selecting this shipping option. We highly recommend purchasing your items with tracking included for orders made outside of Australia.

Tracked Parcels
With Sendle, you will be fully covered for lost or damaged orders under $100. Find out how to claim cover for a lost parcel

 

Wrong Delivery Address

You will be fully responsible for filling out your shipping address correctly. If under any circumstances that we made an error on our end, we will attempt to correct it and we’ll cover the costs to redeliver.

Damaged Items

Unfortunately, we are not responsible for damaged items received upon arrival. We will try our best to safely package everything with plastic sleeves, backing cards, bubble wrap and securely placed into bubble mailers or tough mailers depending on the contents of your order.

We can however provide a replacement if you wish, as long as you request a return within 30 days of receipt. You will have to provide your own shipping and handling but we’ll cover the costs for the replacement on our end.

Returns & Cancellations

For more information about returning faulty or damaged items, refunds and cancellation, please read our return policy.

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