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We apologize ahead of time for any issues related to processing your orders and shipping delays. Due to the pandemic, we will be making some changes to our processing times and shipping services.
We will continue to process your orders within 1-3 business days. Our shipping day is on Thursday-Friday as usual, and we will keep this up to avoid coming into contact with others as much as possible. Your orders will be carefully packaged and shipped with hygiene and safety in mind.
Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. We hope you understand and thank you for your patience and empathy during these tough times.
Mail sent by economy air now takes 2-3 months to arrive at your doorsteps. Unfortunately, Auspost does not offer tracking for international letters and is no longer reliable. Which means there is no way to check the status of your delivery or find out if it has been lost.
*** Please select this at your own risk as NO TRACKING will be provided. We will not be offering REFUNDS until after 5 months have passed if lost. ***
Tracking Will Now Be Included
All shipping options will include tracking. It will be more costly, but you will be covered for loss and damage up to $100 AUD. Delivery times may differ from certain zones, but orders should arrive within 20-30 business days. We recommend partnering up with a shopping buddy to make your orders worth it!
We urge you to check if your country is on these lists before placing an order with Cat Plant Supply.
We will continue to use regular letter services in Australia, but expect delays of up to 5 business days on top of the expected arrival time of 2-3 business days.
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